Privacy Policy

PAIR PAIR FULL takes its responsibilities in relation to protecting your Personal Data very seriously. We are committed to properly managing, protecting and processing your Personal Data from you through our Platforms.

For the purposes of understanding PAIR PAIR FULL’s Personal Data, capitalised terms used in www.pairpairfull.com shall have the following meanings:

Personal Data” means any data, whether true or not, which is about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time.

Platforms” means collectively www.pairpairfull.com, Social Media, and any other websites or applications which we may own or operate from time to time; 

Social Media” means www.pairpairfull.com and accounts on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+’

PAIRPAIRFULL, we, us, or our” means Fullofello Company Limited 

During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, mailing and delivery addresses, email address, birthday, network and device data, your shopping or browsing behaviours, facial image, voice recording (for customer service calls) and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us. We will notify you when you must provide such Personal Data. Where it is mandatory to provide such Personal Data, please note that if you do not provide such Personal Data to us, then we may not be able to provide our services to you. We may also request other Personal Data from which is not marked as “mandatory” where it is entirely voluntary for you to provide such Personal Data (though please note that such personal data are used for the purpose of improving our understanding of our Platforms’ and users and providing better products and/or services).

If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

By (1) clicking “Yes” on our Policy pop-up or any web form referring to this Policy on any of our online platforms, (2) submitting your Personal Data to us when signing up for an account on the Website, (3) browsing our Website, or (4) ordering any of our products and services, you are agreeing to the terms of this Policy.

We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the prevailing terms of the Policy as updated from time to time. We will endeavour to notify you by email or by notice on the Website of any material changes to the Policy.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Personal Data from you when:

  • You register an account on the Website;
  • You use any of our related services, such as subscribing to our newsletter, product notifications;
  • You browse our products and services or otherwise interact with our Website;
  • You accept our cookies on your device; 
  • You interact with our customer experience team or other representatives, for example, via our webform, emails, telephone calls, letters, or face-to-face meetings;
  • You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
  • You participate in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
  • We receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
  • Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
  • Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or
  • When you voluntarily submit your Personal Data to us for any reason.

We usually do not collect your credit card details, whether to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card details are stored with us. However, we may collect your bank account details to process refunds.

Please also take note of our Cookies Policy below in respect of the data collected and used by third-party cookies and trackers on our Website and Apps.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

HOW WILL YOUR PERSONAL DATA BE USED

We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to: 

  • register and maintain your user account and to verify your identity;
  • process your order for our products or services, process or collect your payment for the order;
  • deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
  • process your returns or refunds in accordance with our Terms of Use;
  • provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;
  • communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website Terms of Use, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;
  • personalise and improve your customer experience when you visit the Website, for example by prioritizing products and services appearing in your search results or feed;
  • monitor and enforce compliance with our Terms of Use, including dispute resolution;
  • comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law; and
  • ensure our Website and Apps function properly and to improve their performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website.

In addition, we may use and disclose your Personal Data for the following purposes, to:

  • send you marketing communications in relation to our Retail Goods and Services (as applicable), any promotions in relation thereto, or the Platforms;
  • send you marketing communications in relation to the Retail Goods and Services (as applicable) or promotions in relation thereto of business partners who provide such Retails Goods and Services (as applicable), including promotional mail together with your order;
  • deliver ads which are related to our Retail Goods and Services (as applicable) which may be of interest to you on the Platforms or other websites, apps or online platforms;
  • enable businesses to deliver ads which are related to their Retail Goods and Services (as applicable) which may be of interest to you;
  • invite you to our private customer events;
  • process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
  • process your participation in our business partners’ loyalty or point redemption programs;
  • conduct market and customer research, analysis or tracking;
  • promote our products and services on our Platforms;
  • manage the administrative and business operations of www.pairpairfull.com and complying with internal policies and procedures; improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and
  • improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and
  • any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page; 

We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such use does not require consent under Applicable Laws.

Note: We cannot use your Personal Data to send you any marketing communications without your consent. If you have given us your consent, you may withdraw your consent in accordance with paragraph 6 (Request to Withdraw Consent) below. If you withdraw your consent for us to use and process your Personal Data the Purposes or the Additional Purposes (except relating to sending you marketing communications), we may no longer be able to provide you with the related products, services or benefits associated with our promotion.

WHO WILL YOUR PERSONAL DATA BE SHARED WITH?

In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to our:

  • employees, consultants, temporary workers;
  • payment processors, who process your payment on the Website and the Apps;
  • logistics providers, such as courier services which will deliver your order to you;
  • business partners who separately maintain an account with you for loyalty or point redemption programs,
  • business partners or vendors in connection with the processing of any promotion, event or service organised by us;
  • professional advisers and consultants who provide legal and other advisory and consultancy services;
  • agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data; and 
  • any other party whom you authorize us to disclose your Personal Data to.

HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA?

You may access or correct shipping and billing addresses, contact numbers, login password and other Personal Data by logging in to your user account on the Website or Apps under “Account Profile” and clicking the “Edit” button under each relevant field. Some data (your name, email address, gender and birthday), cannot be changed via website. If you have any reasons need to change these data, please contact us by email. For example, your email cannot be used for some reasons, please email us info@pairpairfull.com and we will follow up with you.

We will do our best to respond to Personal Data access and correction requests within 30 days. Where we are unable to meet this timeline, we will update you with the soonest possible time within we can provide the information or make the correction. 

Note that we may charge you a reasonable fee for the handling and processing your Personal Data access request.

We will send your corrected Personal Data to every other person or entity to which such Personal Data was disclosed by PAIRPAIRFULL within the year before the date of the correction, unless such person or entity does not need the corrected Personal Data for any legal or business purpose or unless you and we agree that

Subject to obtaining your consent, we may send the corrected Personal Data only to specific organisations to which the Personal Data was disclosed by us within a year before the date the correction was made.

REQUEST TO WITHDRAW CONSENT

If you wish to withdraw your consent for us to send you sales, marketing or promotional information, please email us.

Once we receive notification that you wish to withdraw your consent for receiving marketing or promotional materials or communications, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials or communications during this period. 

If you withdraw your consent to receive marketing or promotional materials through a specific communication mode (e.g. SMS), we may still contact you for other purposes in relation to the products and services via other communication modes you have subscribed to (e.g. email).

MINISTRATION AND MANAGEMENT OF PERSONAL DATA

We will make reasonable efforts to ensure Personal Data likely to be used by us or disclosed by us to another organization is accurate and complete. However, you should update us of any changes in your Personal Data. We will not be responsible for relying on inaccurate or incomplete Personal Data if you have not updated us of changes. 

We will also put in place reasonable security arrangements to ensure that your Personal Data is adequately protected and secured. This includes putting in place reasonable measures to prevent any unauthorized or accidental access, collection, use, disclosure, copying, modification, leakage, loss, damage, erasure, or alteration of your Personal Data. However, we will not be responsible for any unauthorized or accidental access, collection, use, disclosure, copying, modification, leakage, loss, damage, erasure, or alteration of Personal Data by third parties which is attributable to factors beyond our control.

When Personal Data in our possession is (i) no longer required for any reason connected to the purpose it was originally collected or (ii) retention by us is no longer necessary for any other legal or business purposes, we will exercise measures to ensure such Personal Data is either destroyed or anonymised.

INDIVIDUAL RIGHTS FOR USERS IN THE EUROPEAN ECONOMIC AREA

If you are located in the European Economic Area, you may seek confirmation regarding whether PAIRPAIRFULL is processing your Personal Data, request access to your Personal Data and ask that we correct, amend, delete, or restrict processing of your Personal Data. In addition, you may object to PAIRPAIRFULL’s processing of your Personal Data at any time. However, please note that doing so may impact your ability to access and use PAIRPAIRFULL’s Platforms and services.

While PAIRPAIRFULL makes reasonable efforts to provide our users with access to their Personal Data, there may be circumstances in which we are unable to provide such access, including but not limited to: where the information in question is legally privileged, would compromise the privacy or other legitimate rights of other persons, where the burden or expense of providing access would be disproportionate to the risks to your privacy, where the request is clearly excessive or unfounded, or where the information requested comprises proprietary business information.

THIRD PARTY COOKIES

PAIRPAIRFULL uses the services of third party vendors, who may implement cookies on the Website. The collection, use, and disclosure of information, including Personal Data, collected by such third party cookies are subject to the privacy and data protection policies of the third party vendors and are not under our control.

You may reject third party cookies through the settings on your browser. Note that this may result in the loss of Website functionality, restrict your use of the Website, or delay or affect the way in which the Website operates.

Google Analytics

PAIRPAIRFULL uses certain Google Analytics functions. Please see this link for how your data is collected and this link for instructions on how to opt-out of any Google Analytics data tracking.

PAIRPAIRFULL may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings, you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

When you log on to the PAIRPAIRFULL website, PAIRPAIRFULL with the help of Google Analytics may use your browsing behaviour to connect it with any other data that has previously been provided by you, in accordance with this Policy.

Facebook PIXEL

UPDATES ON DATA PROTECTION POLICY

As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time. In this regard, PAIRPAIRFULL may update this Policy to ensure that it is consistent with industry trends and any changes in legal or regulatory requirements. We reserve the right to amend the terms of this Policy at our absolute discretion.

Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our Website. Any amended Policy will be posted on our website and can be viewed at . By continuing to use our Platforms and/or services after the Policy has been amended, you hereby agree to be bound by the terms of such amended Policy.

You are encouraged to visit the above Website from time to time to ensure that you are well-informed of our latest policies in relation to Personal Data protection.