Terms and Conditions

THE FOLLOWING TERMS ARE ONLY AVAILABLE IN THE ENGISH LANGUAGE

Welcome to Pair Pair Full (“we”), our site “www.PairPairFull.com” (“our Site”).  We ask you to abide by the following terms and conditions, as well as any other terms and conditions (the “Conditions”) that may appear on our site from time to time. Your use of our site constitutes your agreement with the Conditions that follow and we reserve the right to revise these Conditions at any time. You agree to check our Site periodically to be aware of any changes and your continuation of use of our Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use our Site.

TERMS OF SALE

By placing an order you are offering to purchase a product on our Site and subject to the following terms and conditions.

  1. All orders are subject to availability and confirmation of the order price.
  2. Dispatch times will normally within 2 working days, but may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our notice for further information.
  3. You must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.  And that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
  4. Pair Pair Full reserves the right to refuse any request made by you.

OUR CONTRACT

When you place and order, you will receive an email confirming the receipt of your order.  Please note this email will only be an acknowledgement and will not constitute acceptance of your order.  A contract between us will not be formed until we send you a confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

PRICING AND AVAILABILITY

We try to ensure that all details, descriptions and prices appear on this Website to be accurate, yet errors may occur. If we discover an error on the price of any goods you ordered, we may inform you of this through email as soon as possible and give you the option of reconfirming at the correct price or cancel it. If we are unable to hear from you, the order will be considered cancelled. A full refund of the related goods will be given to you.  Shipping costs will also be refunded if the cancelled item is only item in your order.

The prices quoted on our Site are final prices. You agree the price as final prices at the time of ordering.  Complying with Hong Kong regulations, all of your purchases on pairpairfull.com are VAT free. Orders to countries outside of Hong Kong may subject to local VAT, import duties and/or taxes, which are levied once your package reaches your country.  Pair Pair Full do not collect such VAT, duties and/or taxes. Please contact your local customs for more information. 

Pair Pair Full is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

Stock levels are subject to availability and we do our best to ensure all orders are packed accordingly. Should any order not fulfilled due to items becoming out of stock, we will inform you as soon as this happens. We will refund you for the out of stock item(s) upon packing and send the rest of your goods. We do not hold any orders and cannot cancel orders at this point of the process. Orders will be packed and shipped as usual in our normal processes and procedures.

DELIVERY AND RETURNS

Shipping costs will be added where applicable.  For shipping charges, please view the shipping charge table.

Exchanges and refunds

During 14 days following the delivery of your order, you may request an exchange or refund of the items, which you must return to us in perfect condition accompanied by a printed Returns Formed with all details accurately filled in. Returns will only be accepted if labels and original packaging are fully intact.  Pair Pair Full cannot accept returns where labels have been removed. Products purchased on sale (discounted prices) are not eligible for return or exchange. You are responsible for the shipping of returned items back to Pair Pair Full. Items lost in transportation will not be compensated for. Shipping charges on returned products are at the customer’s expense.  However, Pair Pair Full will not charge additional shipping on exchanges. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above.  

Faulty items after review and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded.  Refunds for faulty items can be made within the 14-day period following the delivery. All products purchased during our final sale are not eligible for return or exchange. Exchanges and returns can only be made as described in Pair Pair Full’s instructions, which can be found in your confirmation email.

Delivery

When your order is placed we will send you a confirmation of the purchase.  Once your package is shipped we will send you an email with final confirmation and instructions.  Depending on the intended ship-to location, orders can be subject to different shipping methods and the order may utilize tracking.  Applicable orders will have the tracking refernce provided in the shipping confirmation email. Our courier partners in each region deliver all orders.  Pair Pair Full is not responsible for uncollected items. Should the uncollected items has to be returned, 100HKD handling fee plus applicable shipping cost will be charged to the customer if the package is to be resent.  100HKD handling fee plus applicable shipping cost will also be charged if incorrect address or insufficient contact details are provided for delivery. Orders to countries outside Hong Kong may be subjected to VAT, import duties and/or taxes, which are levied once your package reaches your country.

PAYMENT

We accept card payments by Visa, MasterCard, American Express. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction.  Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. 

DISCOUNT CODES (COUPON CODES)

We offer discount codes offered to account holders from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.  We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website. Only one promotional discount code can be applied to each order.  The conditions of use relating to any discount code will be specified at the time of issue.

INTELLECTUAL PROPERTY, SOFTWARE AND CONDENT

Pair Pair Full owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world.  All such rights are reserved. You are allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have Pair Pair Full’s expressed permission. You are not allowed to you Pair Pair Full logo or any Pair Pair Full brand or trademark or trade dress without our expressed permission.

PRIVACY POLICY

Our Privacy Policy describes the collection and use of information on the Site.

SITE TRANSACTIONS

We reserve the right to refuse any order you place with us.  We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order, whether or not the order has been confirmed.  For any or no reason, and without liability to you or anyone else. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.  In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.  If you payment method has already been charged for an order that is later cancelled, Pair Pair Full shall issue you a refund.

COLORS

We have made every effort to display as accurately as possible the colours of our products that appear on the Site.  However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

REPEAT INFRINGER POLICY

In accordance with the Digital Millennium Copyright Act and other applicable law, Pair Pair Full has adopted a policy of terminating, in appropriate circumstances and at Pair Pair Full’s’ sole discretion, subscribers or account holders who are deemed to be repeated copyright infringers.  Pair Pair Full may also at its sole discretion limit access to the Site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

DISCLAIMER

This site and the materials and products on this site are provided “as is” and without warranties of any kind.  To the fullest extent permitted by law, Pair Pair Full disclaims all warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose and non-infringement.  Pair Pair Full does not represent or warrant that this site will be uninterrupted or error-free, that any defects will be corrected, or that this Site or the server that makes the Site available are free from viruses or anything else harmful.  Pair Pair Full does not make any warranties or representations regarding the use of the materials in this Site in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. Pair Pair Full reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).  We apologize for any inconvenience this may cause you.

COPYRIGHT COMPLAINT POLICY-INFRINGEMENT NOTIFICATION

However, merchantiles sold by Pair Pair Full are licensed or authorized by brands or manufacturers of brands indicated on the Site. Patterns, images, wordings on the merchantiles are intellectual properties owned by these brands.  If you encounter copyright issues of these products, please approach respective brands and companies.

COMPLAINTS OR A NEED TO SPEAK TO US

You can always contact us through info@pairpairfull.com for any dissatisfaction.