We want to sort out any issues with faulty items straight away. However we only accept refunds and exchanges for faulty items regarding production issues. Within the 14-day period following the delivery, please send us an email, stating your order number, the faulty item(s) number(s), and the issue you encountered. You must include picture(s) of the item, showing clearly the issue of your concern. Once received your email, we will review and if we have concluded that it is on production issues, it will be exchanged for the same type of product in the same size, subject to availability, or refunded. All products purchased during our final sale are not eligible for return or exchange.