FAQs

ANSWERS TO YOUR QUESTIONS

ORDERS

CAN I AMEND MY ORDER?
Once you have placed an order we cannot make any changes to it. This includes changing the delivery options, delivery address or payment method.
CAN I CANCEL MY ORDER?
Once you have placed an order we cannot make any changes to it, which means we can't make any cancellation of order.
I've received a faulty item, what should I do?
We want to sort out any issues with faulty items straight away. However we only accept refunds and exchanges for faulty items regarding production issues. Within the 14-day period following the delivery, please send us an email, stating your order number, the faulty item(s) number(s), and the issue you encountered. You must include picture(s) of the item, showing clearly the issue of your concern. Once received your email, we will review and if we have concluded that it is on production issues, it will be exchanged for the same type of product in the same size, subject to availability, or refunded.  All products purchased during our final sale are not eligible for return or exchange.
I've received an incorrect item, what should I do?
Please check against the purchase order. If one of the items you received isn't what you ordered, please contact us to discuss returns and refund procedures.
I have placed an order but I haven’t received a confirmation email. What does this mean?
Try checking your email, especially your junk box, or search info@pairpairfull.com from your mail box. if your order in your account showing with order number. If not, please do contact us.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
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IS BUYING ON-LINE SAFE?
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Orders and Returns

HOW DO I PLACE AN ORDER?
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DO I NEED AN ACCOUNT TO PLACE AN ORDER?
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WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
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HOW CAN I CANCEL OR CHANGE MY ORDER?
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HOW DO I TRACK MY ORDER?
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