Frequently Asked Questions
Payment
What payment methods are accepted?
What payment methods are accepted?
We accept American Express, Visa Card, Master Card, Apple Pay, Google Pay, and Shop Pay.
How do I use a coupon / discount code?
How do I use a coupon / discount code?
Enter your coupon code in the correct field "Coupon Code" at the checkout Cart page. Please make sure that no additional spaces are added when you enter the code. Click “Apply Coupon” and voila! You get your offer!
Delivery
How long does it take if I order from Hong Kong?
How long does it take if I order from Hong Kong?
All orders are shipped from Hong Kong. It will take up to 3 working days to prepare your order. After your order is dispatched, normally it takes 1-3 working days to arrive at your hands. You will receive a confirmation email with tracking number of the delivery. Your mobile phone number will be passed to postal/courier service. Please be aware of phone calls or SMS for delivery information.
How long does it take if I order from other parts of the world?
How long does it take if I order from other parts of the world?
All orders are shipped from Hong Kong. It up to 3 working days to prepare your order. Once dispatched, depending on the delivery destination, it will take from 3-5 days (Macau & Taiwan), 7-9 days (major countries in Asia), 9-14 days (North America & most of countries in Europe), 9-28 (rest of the world). For a more detailed estimation, please contact us.
Shipping
What are the shipping rate?
What are the shipping rate?
Please refer to the shipping rate table
Return and Refund
Can I amend my order?
Can I amend my order?
Once you have placed an order we cannot make any changes to it. This includes changing the delivery options, delivery address or payment method.
Can I cancel my order?
Can I cancel my order?
Once you have placed an order we cannot make any changes to it. This includes changing the delivery options, delivery address or payment method.
I received an incorrect item, what should I do?
I received an incorrect item, what should I do?
Please check against the purchase order. If one of the items you received isn't what you ordered, please contact us (info@pairpairfull.com) to discuss returns and refund procedures.
I received a faulty item, what should I do?
I received a faulty item, what should I do?
We want to sort out any issues with faulty items straight away. However we only accept refunds and exchanges for faulty items regarding production issues. Within the 14-day period following the delivery, please send us an email (info@pairpairfull.com) , stating your order number, the faulty item(s) number(s), and the issue you encountered. You must include picture(s) of the item, showing clearly the issue of your concern. Once received your email, we will review and if we have concluded that it is on production issues, it will be exchanged for the same type of product in the same size, subject to availability, or refunded. All products purchased during our final sale are not eligible for return or exchange.
I have placed an order but I haven’t received a confirmation email. What does this mean?
I have placed an order but I haven’t received a confirmation email. What does this mean?
Try checking your email, especially your junk box, or search info@pairpairfull.com from your mail box. if your order in your account showing with order number. If not, please do contact us.