Shipping & Returns

Shipping

We ship to countries all of the world! Orders are shipped from Hong Kong within 2 working days from the time we receive your order, with a notification sending to your email.

DestinationShipping Time*Shipping CostFree Shipping Above
Hong Kong (with Tracking)1-3 daysHK$15HK$200
Hong Kong (SF Express)1-3 daysHK$500
Asia3-9 daysHK$50HK$300
Rest of the world7-28 daysHK$80HK$400

*time estimation according to our shipping partners


Tax free

Complying with Hong Kong regulations, all of your purchases on pairpairfull.com are VAT free. Orders to countries outside of Hong Kong may subject to local VAT, import duties and/or taxes, which are levied once your package reaches your country.  Pair Pair Full do not collect such VAT, duties and/or taxes. Please contact your local customs for more information. 


Returns Policy

All www.pairpairfull.com customers can request for a full refund or exchange within 14 days of receiving them. 

Socks do have a hygienic issue once worn. Therefore we would only accept items with packaging and labels intact, undamaged, on return. 

Products purchased on sale (discounted prices) are not eligible for return or exchange. 

You must be liable for the shipping charges when you return or exchange any product. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order. We do not take responsibility for any items lost during the return shipping. In cases that the returned items are worn, damaged, or in an unsuitable condition, we will not be able to give you a refund.

Return & Exchange Process

  1. Please print and fill in this Returns Form and include in your returning package
  2. Make sure to include instructions on how we should process your return (e.g. for refund, for exchange to another size, style, etc.)
  3. Send your items with the original label intact.

For exchange, please note we can only exchange for items with lower selling price than the purchased value.

For more details and terms on the exchange and refund policy, please refer to the section under the Terms of Use.  

If you have any questions regarding the process, please contact us.


所有www.pairpairfull.com買家都可於購買日14日內退款或更換,唯包裝及其標籤必須完整。買家必需為退還商品運費負責。收到你的郵包後,我們會盡快理您的個案。請留意原本訂單內的運費並不能退回。商品退還運送期間之損失我們亦恕不能負責。

退還及更換程序

  1. 請列印並填好此退還表格並放進郵包
  2. 請確認表格上已清楚列明退換指示(退款或更換,如更換需列明款式名稱及尺碼等等)
  3. 連同包裝標籤完好的退還商品寄出

請注意新更換的商品價格需比原來購買的購入價低,唯最後清貨(Final Sale)之貨品不能作任何更換或退款。

如有任何查詢,請與我們聯繋。